14-day refund period
You may request a refund within 14 days of your initial purchase. To request one, use the contact details in your payment receipt or contact ASTEC PUBLISHING through the enquiry form on this website. Include the email address used at checkout and your order reference.
If you ask for immediate access to the digital service and use it during this period, any statutory right to cancel may be affected to the extent permitted by law. We will always honour rights that cannot legally be waived.
Renewals
A renewal payment may be refunded when requested within 14 days of the renewal date, provided the renewed service has not been materially used. We may deduct an amount reflecting access already supplied where the law allows.
Cancellation
You can cancel a subscription at any time. Cancellation stops future renewal charges and takes effect at the end of the current paid billing period. You keep access until then. Cancelling does not automatically refund earlier charges, but you may still qualify under the 14-day refund period or applicable consumer law.
How refunds are paid
Approved refunds are returned to the original payment method. Processing time depends on your bank or card provider. Paddle, our Merchant of Record, processes payments and refunds and may contact you to resolve a request.
Exceptions and problems
If the service is faulty, unavailable for an unreasonable period, or not as described, contact us so we can investigate and provide the remedy required by applicable law. This policy does not limit your statutory consumer rights.